Arrival and departure
Your apartment suite will be available from 2:00 pm. Please arrive by 6:00 pm or inform us if you arrive later, otherwise the reservation will no longer be valid. We request that you vacate your apartment suite by 11.00 am on your day of departure.
You are welcome to bring your dog by prior arrangement. (14,00 € per dog day excluding food). Please bring your own blanket or basket. Dogs are permitted in parts of the restaurant area (terrace, conservatory and bar). Dogs are not permitted in all other restaurants, in the wellness area and in the garden.
We are a non-smoking hotel. Smoking is prohibited in all apartment suites and in all public rooms. You are welcome to smoke outdoors!
Your booking is binding as soon as you have received written confirmation from us by email, telefax or post.
You may cancel your voucher order for 7 days after purchase.
The recipient is free not to accept the voucher.
Refund of the amount paid is only possible via credit card.
A local tax of 1,80 € per person per day has been introduced for all persons aged 14 and over. This tax is not included in the total price for your stay and is paid locally.
Our gentle cancellation policy:
Cancel free of charge up to 10 days before arrival.
Within 10 days before departure or in case of early departure the price booked price minus - 25% will be charged.
We therefore recommend that our guests take out private cancellation insurance. (This insurance can also be purchased from us. For more information message see below).
This cancellation policy applies regardless of whether the cancelled apartment suites will subsequently be fully or partially let again. Your apartment suite will be available from 2:00 pm. Please notify us if you will be arriving after 6:00 pm. We request that you check out by 11.00 am on your day of departure.
This price list renders any previous price lists invalid. However, it is our goal to keep prices as they are: fair! In the event of unforeseeable economic developments or changes in the VAT rate, prices must unfortunately be adjusted. Although this information has been prepared as carefully as possible, it may contain misprints and errors.
Travel cancellation insurance
Safely into the holidays.To ensure that you are not charged any cancellation fees in the event of cancellation, we recommend that you take out a travel cancellation insurance. To book your insurance please click here.
Methods of payment
The bill can be paid in cash (Euro) or by credit cards (bancomat, Eurocard, Visa, Mastercard - no American Express and Diners Club!)
Bank details: Südtiroler Sparkasse AG - Agentur St. Martin Passeier
Account holder: Hotel Saltauserhof KG des Pircher Sepp & Co
IBAN: IT 64 T 06045 58840 000000047005
BIC / SWIFT: CRBZIT2B031